I have been extremely pleased with the services offered by West Coast Web. As such, I would like to formally thank you and your team for providing my company with an exceptionally beautiful website design and meticulously organized hosting package.
...Britta, you have put together a wonderful team of website design and technical management people, and I am very pleased that I found you and your company to help me get my business up and running.
You have expertly managed my account and are directly responsible for the efficient and smooth creation of my company's website.
Thank you so much for all your personal attention and assistance. I look forward to a long and prosperous relationship with West Coast Web.
Sincerely,
Susan Johnston
Green Coast Weddings
Content Management Systems, Training & Support
Content Management can be either your site's greatest asset or greatest downfall. To make sure that your website runs smoothly and lives up to its potential once it has been completed, it is important to keep the content fresh. For instance in a competitive industry where prices of products change frequently, consumers return frequently to websites that provide them current information, and stop visiting sites where the prices are out of date.
If your site is informational with mostly text pages (along the line of an online brochure) you don't need to worry about content management as there will probably be only occasional changes. However, if content, such as product price, need to change frequently, you need to have your website updated on a regular basis to keep the site current and visitors interested.
There are three options to update your website:
1) EMPLOYEE TRAINING
Some Clients will desire to independently edit or update their web pages
after completion of the site as a way to control costs or to instantly
make changes in-house. Your package can include a training session(s)
if needed for the individual to be responsible for updates. Even people
with no previous experience with websites can be taught in less than an
hour to make small changes.
2) MAINTENANCE BY WEST COAST WEB
We are available for ongoing support after the site has been launched
on an "as needed" basis. Some companies tie their clients to
contracts where clients are paying a certain amount every month for updates
even if no updates were needed that month. Our maintenance is on an 'as
needed' basis and is billed by the minute to help our clients control
cost.
We pride ourselves in our sensitivity to our clients' needs and timelines, making sure updates are performed promptly to assist with the success of the site and the business.
3) THE QUICKEDIT CONTENT MANAGEMENT SYSTEM
The option that many of our clients choose for ease of use and simplicity
of updates is an administrative interface on their website. This allows
for constant changes to your site, such as updating products and adding/editing
photos/administering client memberships.
Through a web browser based interface, you can instantly and independently change the information displayed on your web site with no special programming knowledge needed. This allows any member of the office staff that has enough knowledge to turn on a computer to instantly update the website: a new product can be added in about three minutes and instantly shows up in the right location on the website.